Privacy Policy
Effective Date: May 4, 2025
Kale Payments FZCO ("we", "us", or "our"), registered in the Dubai Multi Commodities Centre (DMCC) under Registration Number DMCC201880, located at Unit No: 279, DMCC Business Centre, Level No 8, Jewellery & Gemplex 2, Dubai, United Arab Emirates, is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you visit https://kale.money, use our services, or interact with us.
1. Policy Scope
This Privacy Policy applies to all personal data processed by Kale Payments FZCO through our website, services, or other interactions, such as customer support or email communications. It complies with UAE Federal Decree-Law No. 45/2021 on Personal Data Protection and DMCC regulations.
2. Data We Collect
We collect:
We collect data:
We use your data to:
We process data based on:
We may share data with:
7. Cross-Border Transfers
Your data may be transferred to jurisdictions outside the UAE. We use safeguards, such as data transfer agreements, to ensure compliance with UAE data protection standards.
8. Data Retention
We retain data only as long as necessary for the purposes outlined or as required by UAE law. For example:
9. Data Security
We implement robust measures, including encryption, access restrictions, and regular audits, to protect your data. While we strive to ensure security, no system is immune to all risks.
10. Your Data Rights
Under UAE law, you may have rights to:
11. Cookies
We use cookies to enhance your experience. See our Cookie Policy for details.
12. Third-Party Websites
Our website may link to external sites. We are not responsible for their privacy practices and recommend reviewing their policies.
13. Children’s Data
Our services are not intended for individuals under 21. We do not knowingly collect data from minors and will delete such data if identified.
14. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or UAE laws. Updates will be posted on https://kale.money with an updated "Effective Date."
15. Contact Information
For questions or to exercise your rights, contact:
Kale Payments FZCO
Unit No: 279, DMCC Business Centre, Level No 8
Jewellery & Gemplex 2, Dubai, United Arab Emirates
Email: info@kale.money
If unresolved, you may contact the UAE Data Protection Authority.
Kale Payments FZCO ("we", "us", or "our"), registered in the Dubai Multi Commodities Centre (DMCC) under Registration Number DMCC201880, located at Unit No: 279, DMCC Business Centre, Level No 8, Jewellery & Gemplex 2, Dubai, United Arab Emirates, is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you visit https://kale.money, use our services, or interact with us.
1. Policy Scope
This Privacy Policy applies to all personal data processed by Kale Payments FZCO through our website, services, or other interactions, such as customer support or email communications. It complies with UAE Federal Decree-Law No. 45/2021 on Personal Data Protection and DMCC regulations.
2. Data We Collect
We collect:
- Identity Data: Name, email, phone number, address, date of birth, and identification details provided during registration or inquiries.
- Payment Data: Bank account details, card information, and transaction records needed for payment processing.
- Device Data: IP address, browser type, device model, and operating system collected during website visits.
- Interaction Data: Information on your website activity, including pages visited, links clicked, and preferences.
- Communication Data: Details from emails, forms, or other correspondence.
- Compliance Data: Documents for KYC/AML compliance, such as ID copies or proof of address.
We collect data:
- Directly: When you register, submit forms, or contact us.
- Automatically: Via cookies, pixel tags, or other tracking tools on our website.
- From Third Parties: From payment processors, financial institutions, or regulatory bodies for service delivery or compliance.
We use your data to:
- Deliver and manage our services, including account creation and transaction processing.
- Respond to inquiries and provide service updates.
- Comply with UAE laws, including KYC/AML and tax regulations.
- Improve website functionality and user experience through usage analysis.
- Protect against fraud or unauthorized activities.
- Send promotional materials, with your consent.
We process data based on:
- Contract: To fulfill our obligations to you under these Terms or service agreements.
- Legal Requirements: To meet UAE regulatory obligations.
- Consent: For optional uses, such as marketing, where you have agreed.
- Legitimate Interests: For security, fraud prevention, or service improvement, balanced against your rights.
We may share data with:
- Service Providers: For payment processing, IT services, or analytics, bound by confidentiality agreements.
- Financial Entities: To facilitate transactions or comply with regulations.
- Authorities: To meet legal requirements, such as AML or tax reporting.
- Corporate Partners: During business transfers, with appropriate protections.
7. Cross-Border Transfers
Your data may be transferred to jurisdictions outside the UAE. We use safeguards, such as data transfer agreements, to ensure compliance with UAE data protection standards.
8. Data Retention
We retain data only as long as necessary for the purposes outlined or as required by UAE law. For example:
- Account data is kept during your relationship with us and for a period thereafter per legal requirements.
- Transaction records may be retained for up to 5 years under UAE regulations.
9. Data Security
We implement robust measures, including encryption, access restrictions, and regular audits, to protect your data. While we strive to ensure security, no system is immune to all risks.
10. Your Data Rights
Under UAE law, you may have rights to:
- Access and obtain a copy of your data.
- Correct inaccurate data.
- Request data deletion, where no legal basis for retention exists.
- Restrict or object to data processing.
- Transfer your data to another provider.
- Withdraw consent, where applicable.
11. Cookies
We use cookies to enhance your experience. See our Cookie Policy for details.
12. Third-Party Websites
Our website may link to external sites. We are not responsible for their privacy practices and recommend reviewing their policies.
13. Children’s Data
Our services are not intended for individuals under 21. We do not knowingly collect data from minors and will delete such data if identified.
14. Policy Updates
We may update this Privacy Policy to reflect changes in our practices or UAE laws. Updates will be posted on https://kale.money with an updated "Effective Date."
15. Contact Information
For questions or to exercise your rights, contact:
Kale Payments FZCO
Unit No: 279, DMCC Business Centre, Level No 8
Jewellery & Gemplex 2, Dubai, United Arab Emirates
Email: info@kale.money
If unresolved, you may contact the UAE Data Protection Authority.